FAQs

 

FAQs

Where Can I Buy EasiYo?

You can buy directly from us either through our online shop or by creating an account.


You can also buy EasiYo through one of our distributors including Bidfood, Brakes, Sodexo or Compass.

Online Shop

Our team are processing orders every working day.  Please allow up to 2 days for your order to be processed (as sometimes a large number of orders will create some backlog).  Once collected by the courier you'll receive a tracking number via email so you can track your delivery.

Once our team pack your order you'll receive a tracking number sent to the email address you entered at checkout.  You can use this link to check the progress of your delivery.

Shipping is £5.85 throughout mainland UK (excluding Scotland).  We also offer free delivery for orders over £60.

Our online store only ships to Mainland UK. Please contact us directly if you are located outside Mainland UK or in Europe

Yogurt Maker

It may seem like magic, but it’s really quite simple! In order to grow, our yogurt cultures need warmth, moisture and food (for example lactose which is a natural milk sugar). When yogurt is made according to EasiYo sachet instructions, our yogurt maker provides the perfect conditions to activate our yogurt cultures creating your own thick yogurt on site.

If your yogurt maker has stopped working please contact us here, or call our team on 01332 850 468 and we'll arrange a replacement.

We’ve made the EasiYo Yogurt Maker robust enough to withstand constant and tough handling. However, if your lid or inner tub gets damaged, please contact the EasiYo team through our contact page and we’ll do our best to sort out a replacement.

Yes, the inner pot is made of stainless steel and is safe to use in the dishwasher.

Yes, but please use a damp cloth to clean the outer part of your machine! Dab a little dishwashing liquid on the cloth, and wipe your yogurt maker down to clean and odourise it. Don’t immerse your yogurt maker in water as it has electrical parts.

All About Our Yogurt

We have recently developed a Plant Based Alternative to Yogurt. Please contact our team here for more information,

While we’re really proud of our reusable jars and pouches, unfortunately, our sachets are not recyclable or compostable. That's because our sachets need to have an oxygen/water barrier to keep the cultures viable. At the moment, there’s simply no suitable recyclable packaging solution that meets this need. We continually review our options and hope to solve this issue in the future. It’s important to you, and it’s important to us too.  

All EasiYo yogurts contain Lactobacillus bulgaricus, Streptococcus thermophilus and Lactobacillus acidophilus. Some products also contain the Bifidobacteria strain. It’s the combination of cultures that gives our yogurt its wonderful taste and texture.

No, none of our yogurts contain any gluten or wheat.

Yes, soy lecithin is present in small amounts in the milk powder we use, because it helps the milk powder dissolve in water more easily. 

It sure is! All our products are vegetarian friendly. We have also launched a Plant Based range which is Vegan friendly.

Hmm, no. We don’t recommend eating anything after its best before date.

Most of our yogurts can be kept for up to two weeks in your fridge, but if the flavour you’ve made has fruit or coconut bits we recommend keeping it for just one week. Always check the storage instructions on the sachet.  

Our yogurts are all Halal suitable. That means that all ingredients used are Halal compliant.  We also undertake an annual certification of our latest range.

As a general rule, babies can start to eat yogurt from the age of 6-8 months. If yogurt is suitable for your baby, we recommend choosing our full fat, plain, unsweetened yogurts (Greek Style or natural) and sweetening them with your baby’s favourite pureed fruit. We also recommend that you talk to your medical professional about the appropriate age for your baby to start eating yogurt and other solids.  

Absolutely. EasiYo yogurt is just like any other yogurt and fine for pregnant women to eat when prepared and stored as directed.

Unfortunately if you’re allergic to cow’s milk then EasiYo Yogurts are not suitable for you. In terms of lactose intolerance, each person is different in their degree of sensitivity. Our yogurts do contain lactose naturally from the milk and this is used in the fermentation process, however the lactose levels in our made up yogurt varies. Depending on your tolerance, you may be able to enjoy EasiYo homemade yogurt—but please, always ask a health professional for their advice first if you have intolerances or allergies. 

The base for our EasiYo yogurts is milk powder and yogurt cultures. Depending on the style or flavour we also add sugar, natural colours and natural flavourings. You’ll need to check the sachet itself for a full list of ingredients. Be assured though that none of our dairy yogurts contain any stabilisers, artificial colouring or additives. 

In our Plant Based range the sachets contain Coconut & Soy as the main ingredients. You can see the ingredient list on the product pages.

Our mixes don’t contain any ingredients made from nuts, and to the best of our knowledge there are no traces of nuts in our products. However, we rely on information from our suppliers and don’t do any tests on our products ourselves for the presence of nuts. If you have any concerns, please check with a medical professional.

Yogurt Cultures

EasiYo dairy yogurt sachets (which includes the cultures) have a shelf life of 18 months when stored unopened, in temperatures below 25°C.

EasiYo Plant Based sachets have a 15 month shelf life from date of manufacture.

Please check the best before date printed on the back of your EasiYo sachet.

Actually, the live cultures are because of you! Because EasiYo is made fresh in your kitchen, you get billions of live cultures in every serve right from day one. Better yet, because our yogurt has so many live cultures it’s naturally thick, which is why we don't need to add any stabilisers or thickeners to our yogurts. Now that’s goodness all round.

The number of live cultures is at its highest on the first day – one serve of freshly-made EasiYo dairy yogurt contains over one billion live cultures. But the good news doesn’t stop there. We’ve tested our yogurt and even at the end of two weeks in your fridge, there are still billions of live cultures in every serve. 

The cultures are freeze dried. This simply means that all the moisture is extracted so that the cultures can 'hibernate' until they’re reactivated with the addition of water and heat in your EasiYo Yogurt Maker.

Yogurt Making Process

It's easy to make EasiYo following our three simple steps.

1.  Half fill your yogurt jar with room temperature drinking water (15-20°C). Add the contents of the yogurt sachet, pop on the lid and give it a good shake. Add more water to the jar until it’s about 5mm from the top… pop on the lid and shake again.

2.  Push the plastic insert into your yogurt maker as far as it can go. Next, pour boiling water up to the top of the plastic insert. Place your jar into the yogurt maker so it sits on top of the plastic insert, then put the lid on your yogurt maker.

3.  You’re all set, now simply wait for the magic to happen! Leave your yogurt maker on your kitchen bench and the yogurt will set after 8 - 12 hours (a little longer for protein yogurt). Most people simply leave it overnight and wake up to fresh homemade yogurt in the morning. You’re nearly there… before you dig in, chill it in the fridge for a few hours to complete the set.

You can also watch our instructional video here.

The temperature of the water you mix the sachet with needs to be 15-20°C. If you live in a warm climate, you may want to chill your tap water in the fridge for a little while to bring it to the correct temperature. 

Don’t stress! Your yogurt will keep in the yogurt maker for up to 24 hours without being adversely affected.  You may find it is tangier in taste due to the longer fermentation time.

This extra liquid is simply whey being 'expressed' from the yogurt and is part of a natural process. Commercial chilled yogurts may contain thickeners and stabilisers to absorb the expressed whey, but we prefer to keep our yogurt free from additives. Simply stir any whey back into the yogurt as it’s highly nutritious, or you can pour the whey off if you prefer thicker yogurt. You can even add the whey to your smoothie for an extra protein boost.

The EasiYo system is designed to eliminate the hassles of incubating and stabilising milk. Any milk you need is provided in powdered form in the EasiYo sachet – simply add water for delicious yogurt every time.  

If your yogurt is still completely runny (like milk) after a few hours in the fridge, please review the instructions on the sachet and check the best before date. Remember, it’s crucial to use the correct water temperature to make up the yogurt sachet, this water must be 15-20°C in the 1kg Maker, and 12-16°C in the 500g Maker

Yes we can! If you’ve tried everything and your yogurt still isn’t setting to your satisfaction, please contact our customer care team here and they’ll be happy to help you out.

Fruit Toppings

Our fruit toppings come in 7 different varieties. These are:

Strawberry

Raspberry

Berry Fruits

Cherry Plum

Mango

Peach & Vanilla

Pipless Passionfruit

We recommend 10 parts yogurt to 1 part topping as a rule of thumb. this also keeps sugars well within school government guidelines.

Yes, but ensure there is a minimum shelf life of one month before freezing.

Some key things to note about freezing the fruit toppings are:
Only freeze unopened product.
Product can be frozen for a maximum of three months.
Defrost thoroughly and shake well before use.
Once defrosted, store chilled and use within two weeks.

No, none of our fruit toppings contain any gluten or wheat.

EasiYo Fruit Toppings are great when added to all sorts of desserts. Drizzle over cakes, ice cream, rice puddings, EasiYo Cheesecake and even on toast or crumpets.

No, all our fruit toppings are allergen free.

Yes, our fruit toppings are suitable for both vegetarians and vegans.

EasiYo Desserts

We have three Low Sugar Mousse Mixes - Strawberry, Lemon or Chocolate.

We also have a Cheesecake filling mix.

No, EasiYo only sell the mix for the cheesecake filling. For a delicious biscuit base we recommend using crumbled biscuits and melted butter. Adding some finely chopped nuts or coconut add a nice taste and texture.

Mousse and Cheesecakes will last for up to 3 days when refrigerated, however we recommend serving them freshly made.

Yes. In fact, the mousse mixes make delicious ice lollies when frozen.

Milk and Soy are present in the dessert products. These are also in our yogurt bases too.

No, none of our desserts range contains any gluten or wheat.